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Saturday, 26 September 2009

Quality in an Emergency Department

I've found it helpful to separate, at least mentally, service delivery, service quality and service strategy:

  1. The main aim of service delivery is to be safe
  2. Quality care is STEEEP care (safe, timely, effective, efficient, equitable and patient orientated) supported by strong clinical governance mechanisms and
  3. Strategy determines trust and department policies.

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